VL2 WALL WART!!!! R U KIDDING ME

Hiya Spakuloid,

Well if you got a power supply that has a 3 foot lead then you have every right to be annoyed on that front. The cable on the power supply included with VoiceLive 2 and the VoiceTone is 6 feet long. So please get in touch with support if you got something different to get it replaced.

So why the wall wart power supply? We understand where you’re coming from, if you jumped into the office at TC-Helicon they all like a big hunks of cable coming out of products that connect right to the wall like any breathing guitar playing singer! However, that same team likes to research things, and like you said, they spent years working on this product. I’ll give you some detail. We know you would have preferred an external power supply. But I trust getting some of the detail below will help gain trust that all of us at TC-Helicon aren’t just crazy;-)

So here is the deal, VoiceLive 2 needs to get power from the wall, get it into the unit, and then clean/transform it to power all the electronics inside (enjoy the simplification;-). We point this out, because essentially there is nothing different between an internal or external power supply except where it exists in space. Quality of power supply can vary whether it’s internal or external. So the main reason why TC-Helicon opted for external is to reduce the foot print of the product, and reduce any heat risks. Then of course, going external meant finding a quality power supply that can meet the audio requirements. There aren’t many generic external or internal power supplies for effect pedals that get the audio performance of VoiceTone or VoiceLive 2. So it wasn’t picking a random power supply  - it was trying dozens and in the end modifying the design of the power supply that we use.

Of course another difference between internal and external is the connection to the device. An IEC three connector power chord is a very robust connection. The weak point of an wall-wart power supply is the material around the connector. This was tested for all power supplies. In fact, we even continue to test this issue based on real world use. Design changes have happened throughout the life of VoiceTone products that have made this connection robust with comparable quality to an IEC connector.

So there you have it, the definitive guide on why VoiceLive 2 uses an external power supply from TC-Helicon. We know you’ll still curse at a wall wart just like an annoying younger sibling – but in the end it was created with the same care as others things in the TC-Helicon family!

Best wishes,

Joey

Yeah... What he said.

FWIW I have several rack units that are half racks - ie - not as big as the VL2 and they have a standard 3 pronged IEC detachable power cord. Carl Martin makes all of their premium guitar pedals with internal power cords (2 prong - not iec) Even if it meant making the footprint of the unit 1" bigger -- who would care? And at this price point - you are not talking entry level consumer - so another $50 would have gone unnoticed by your consumer base. Please incorporate this into your next version. It is a very solid unit that becomes entry level cheese at the power section. I would expect this from Roland and Korg - but not you guys...

'Not that big a deal to me.  I like that the wart and cord are lighter and take up less space than an IEC cord.

Hiya Steve,

I'm a little bit confused here as to the best of my knowledge we don’t use 14V power supplies. All VoiceTone products use 12V .4A wall warts and VoiceLive 2 uses a 12V 1A wall wart. Are you sure yours is a 14v?

Best wishes,

Joey

@i-MC: would you want the VL2 to have an internal PSU? This would require your board to present it with 220V AC. And you would have to find a pretty short powercord.

Processing power needs electrical power; simple as that. Can the pedalboard be fitted with a more powerfull PSU?

(btw: PSU is short for Power Supply Unit)

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