Heya Richard,
You're very welcome and thank you so much for the wonderful feedback. It's heart-warming to hear that our efforts to follow through after the sale are noticed and appreciated - we want to empower vocalists of all situations and skill level.
I hear your predicament. It's difficult for me to help you in this process without actually being there - so I'll share with you some tips as to how I approach making up presets and hopefully that will help you out a little:-
You don't have to be a great vocalist to make some fantastic sounding presets. All you need to do is "notice" elements making up the sounds from the popular songs you're trying to re-create.
Have the recording of the song next to you so you can play and pause it as you need to. Then, flick through the factory presets until you come across one which sounds a little bit like what you are after. Keep referring to your recording of the song. You might need to become familiar with noticing how many harmony parts there are, what kinds of effects they're using etc. How long their reverb is (is it long or short?). It might be helpful to do this with a few pairs of ears - get a vocalist to do this with you if you're having trouble identifying key elements that make up the recorded sound.
Once you've found a preset that comes close to what you're after, simply dive into the edit menu (don't be afraid, this is a great opportunity to become familiar with what each area does). Alter things to your heart's (and ear's) content until you feel you've matched the recorded sound. Name your preset and save it by hitting store twice.
For extra support, it may be worth becoming a part of TC-Helicon's Facebook community as there's over 22,000 users and fans there who are often helping each other out and sharing what they're doing. Keep your eyes and ears open because I'll often share user's videos and there might be a song done with a preset you like - you could simply ask the person what their preset is made up from.
If all else fails, you can always get in touch with TC-Helicon's support team ( www.tc-helicon.com/support.asp ) and they might have some extra advice they can share with you too.
Hope this gives you some tools to help get you started!
Best wishes,
Joey