Topic: Shortcut Tempo Delay issue

Hi everyone. Haven't been on for a while since everything worked great so far and my VL2 Setups stayed the same for a while. Now I am about to create some new presets and one thing I wanna do on preset is use the shortcut for tempo setting on the delay. But somehow I am doing something wrong. Setting up is easy, but as soon as I sing an tap on the delay button the tempo changes automatically to 300BPM. Anyone an idea?

Re: Shortcut Tempo Delay issue

Hi SwissSinger,

Make sure you have Mic-Control and Phantom power turned OFF if you're not using them. Also, the 300bpm tempo was an issue that was addressed in a firmware update. Are you using the latest firmware?

Cheers,
Craig

Re: Shortcut Tempo Delay issue

Hi Craig
Thanks for your quick answer. I use Phantom on due to my mic an a just updated to the latest firmware the other day. I also tried no reinstall firmware 1.4.0. Same issue there. Now, as I tried do setup the delay I got another problem too. I changed the time from 263ms to 800ms and stored it. Everything fine. But when I change to another Preset and go back to this one it's back to its original setting of 263ms. Either I am doing something completely wrong or somethings wrong with the system. I assume it's me, since I haven't been working on it for a while. But I just don't know what it is. Well, I will try again this weekend. Time sometimes solves problems:-) But maybe you know what its all about. But as I said, due to my mic I have to set the phantom on on.

Re: Shortcut Tempo Delay issue

Hi SwissSinger,

Do you have Mic-Control turned on, either globally or within the preset?

It uses Phantom Power to send the control signals, so it can get confused when it's "looking" for control signals, but you're not using our MP-75 with the button on it.

-Craig

Re: Shortcut Tempo Delay issue

Hya again
Ok, I tried the whole thing with a dynamic mic - turning off the phantom and looky here. Everything just works fine!!! At band practice tonight I also had the feeling of the effects working more efficient, but I have to check on that. Still, it's a kind of weird that it doesn't work properly with a phantom mic since the option is given. Maybe TC should work on that.
Now I consider buying a new mic and my favorite is the Shure Beta SM58 A. But I first want to find a dealer around who has the TC MP-75 and the SM58 - so I could compare them.

Re: Shortcut Tempo Delay issue

Any news on this? ...I had to downgrade my firmware because of the shortcut, tempo 300 issue.... I use a condenser mic too

Re: Shortcut Tempo Delay issue

Hey guys,

The 300 bpm thing was a bug in older firmware but it's been fixed. The key is to make sure that any mic-control options are turned off when you're using a mic that requires phantom power.

Cheers,
Craig

Re: Shortcut Tempo Delay issue

Hi Craig
Where else than in the Setup Menu i/o Phantom off/on/mic control can you change the option of mic-control? Because I turned it on off there and as I said with a dynamic mic it all works great. But with a condenser mic I do have to turn den Phantom on (otherwise there won't be any sound) and the 300 bpm issue appears. If there isn't another option where the mic-control can't be turn off it appears to me that the bug is not fixed.

Re: Shortcut Tempo Delay issue

Hi everyone! I'm having the same concern with the shortcut function being activated on its own on random situations, leading to a Tap Tempo Delay of 300 bpm. I'm using Firmware 1.4.02 Build 127.
The one thing i'd like to add to all of this, is that I use a Shure Beta 58A for my vocals, and the funny thing is, that if I switch to a SM58 instead of my Beta the Voicelive works just fine, no "misleading signal" confuses the shortcut function. I don't know if this adds any light to the topic, but I thought it was worth mentioning especially because the BETA 58 and the SM58 are both dynamic mics, but they appear to behave differently on this scenario. I'd really appreciate any help!

Re: Shortcut Tempo Delay issue

This really is weird. I got my shire beta Beta 58A today and it works just fine. Hm, hope  Craig knows more b/c I unfortunately don't know either what the problem could be. Two other problems I have is my loop doesn't work (posted it already on another post) and somehow my fx doesn't work properly either - it reacts only if I sing very loud. Hope I find something here.

Re: Shortcut Tempo Delay issue

Hi guys,

There's one easy one in there: Swiss, the reason the FX needs you to sing very loud is that there's a gate on most of the effects that use any kind of megaphone type effect. You can reduce the threshold of the gate on the edit page.

Let me look further into the Tap-Tempo thing and see what I can come up with.

Cheers,
Craig

Re: Shortcut Tempo Delay issue

So, I just mucked around with my MP-75 and Tempo as a shortcut. Something is definitely going on there. I've put it into the database and the engineers will take a look at what the problem is. I think it's likely related to the fix we did earlier to solve the 300bpm issue. Sorry I can't give you a definitive fix.

For the time being, I'd make sure that Tempo isn't set as the Shortcut (Global or otherwise) and see if the 300bpm problem goes away. You can always access tap tempo via press/hold on the Delay button.

Swiss: The problem you had of saving the delay time at 800ms and having it recall a different time is most likely because you have Tap Tempo set to Global On in the Setup Menu. Try turning that off and see if it fixes that particular problem.

Thanks for the testing on this issue. It really helps us implement fixes.

I'll keep you posted.

-Craig

Re: Shortcut Tempo Delay issue

Hi Craig, any progress on this?

br
Oyvind

Re: Shortcut Tempo Delay issue

Heya studio25,

I just haven't been able to recreate the issue here. I've tried several condensers and with just Phantom set on, with no Mic-Control, it just won't rear its ugly head for me.

I've put it in the development database to have another look. We were almost positive we had this one licked with 1.4 and 1.4.02. Darn it.

I'll keep you posted. A new software engineer starts in a couple of weeks and his first job will be to go through some updates that have been in the queue for a while. I'll make sure to point him to this issue.

Sorry guys! For now, I'd suggest just using a dynamic mic. I know it's not ideal, but it sure beats having the tempo go wild during a song sad

Craig

Re: Shortcut Tempo Delay issue

Hi Craig, thanks for quick reply.

I went back to use the latest FW, and "hold delay" for tap tempo.

When I rolled back to FW 1.2.1 (91), my condenser (Shure KSM9) would suddenly "go quiet",
and I had to restart the VL2 to get sound on it again.
(Seemed like it happened when I was pushing it over some time, but I'm sure it didn't peak on either the VL2 or the mixer.)

This happened three times on my last gig, and the third time the KSM9 wouldn't work even after VL2 restart.
I plugged in my Beta 87A, and I had sound again.
Next day I plugged the KSM9 back in, and there was sound ...!!??

My KSM9 is only a few weeks old, and I was(am) afraid it's broken ... But the sudden quiet and restarting issue, and the fact that it's working now, has made me think that it maybe has something to do with the phantom power (voltage peak(s) ..or?)
I did try different cables, but the problem continued.

Back on the latest FW, I haven't had the chance to push it over time, but I'm kind of worried it'll happen again on my next gigs this weekend...

Anyone else had the same experience?

Re: Shortcut Tempo Delay issue

Hmm, that's not something I've heard of. The Phantom circuit is pretty robust and shouldn't be dropping out on you. Do you have any MIDI hooked up? A stray CC message changing things could cause wonky behavior.

Keep me posted with the latest firmware. Folks like to roll back when they run into an issue, but that's sometimes difficult for us, since the newest version is the one we'd look at to make changes going forward.

-Craig

Re: Shortcut Tempo Delay issue

Done some singing now, and there it happened again ...kind of a high pitch click in the speakers, and mic (KMS9) went dead.
Restarted VL2, and mic is back....
I'm running the latest firmware now.

I have midi hooked up from my piano, filtering pc and sysex, cc change off on the VL2 ...so it should only receive notes...

I've got two VL2's (...always one in backup), and the one I tested today isn't the one I used on my last gig ...where the same thing happened more than once... (..with FW 1.2.1)

This has happened with both Beta 87A and KSM9, so it's not KSM9 related ...other than maybe condenser/ phantom related.

Oyvind

Last edited by studio25 (2011-12-14 12:57:21)

Re: Shortcut Tempo Delay issue

Yeah it definitely sounds Phantom related. My first guess would be a cable issue, some sort of short, but you've already eliminated that.

To go down the power path a bit, do you run the VL2 from a power bar or extension cord that could have a fault in it? Or do you run more than just the VL2 from the wall wart with our connector kit?

Perplexing this is... yes... hmmm.

In a Yoda mood today tongue

Craig

Re: Shortcut Tempo Delay issue

I run it from a power bar ...but different power bar today, than on my last gig...and yes, I also use to run piano and drum machine on the same power bar as the VL2.

I'll buy a new power bar, and two new mic cables tomorrow ...just to be 100% sure it's not cable/ power bar related.
I'll also try to run the VL2 on a single power extension (..is that the name in english??), to make sure it's nothing to do with the piano or drum machine.

Maybe I should get a new VL2 power adaptor too...where's the best place to order them? (Don't think they have them in stock in Norway...)

Thanks Craig!

Oyvind

Re: Shortcut Tempo Delay issue

Hi Oyvind,

Don't go too far in buying new stuff unless you need cables etc for your other gear too. I wouldn't want you to spend money unnecessarily.

Maybe give it a try with the VL2 plugged straight into the wall and listen back with headphones, just to completely isolate the unit from any other gear/power. If the issue doesn't seem to ever happen when it's hooked up that way, start introducing your power bar, other devices etc. into the chain one at a time and see if it appears at one of those points.

-Craig

Re: Shortcut Tempo Delay issue

One other thing, when the mic goes quiet, can you go into setup and turn Phantom off, then on again to make the mic come back to life or do you have to restart the unit?

Re: Shortcut Tempo Delay issue

I'll do some testing tomorrow, and on my two gigs this weekend....Then I'll let you know :-)

Oyvind

Re: Shortcut Tempo Delay issue

I can't seem to replicate the issue because I don't know what is it that makes it go all wacko... What I am though able to tell you is that it's more likely to happen when using it in loud volume environments... For instance... If I practice with the Voicelive at home, the shortcut button is rarely "activated on its own", but when I go into my band's rehearsal room, where my mic is not only receiving my voice and some acoustic guitar distant sounds, but full drums and cymbals, low end bass amplification and electric guitar's overdrives then, when it does "activates on its own" it does for good, like, its unstoppable up to 300bpm's... cannot control it if I change the preset it does so on the new preset, and so on unless I disconnect the mic, of course. But if I connect it again, it starts again.

My setup consists of: Shure Beta58a, Voicelive 2, and an acoustic guitar plugged to the guitar in.

Why, O, Why... Is this happening....

As I said before... If I use a SM58 instead it works just fine... But I want to use my beta mic...

Re: Shortcut Tempo Delay issue

Hi Zedrik,

Yep it's completely related to mics using phantom power. We use the phantom signal to "ride" our mic control functions down the cable. What's happening is that when a loud signal comes into the mic with phantom on, the small voltage change is being interpreted as a button press on our MP-75 mic. The "bug" is that it's happening when Mic-Control is turned off too.

You can cheat your way around it if you set your shortcut to something that you wouldn't mind going wacko. Tom's suggestion is to set it to Choir, then turn Choir levels off in your patch. That way, if it goes nuts, it's turning on/off something with 0 as its level. It's certainly not an elegant fix, but it could let you use your condenser mic for the time being, without wrecking your performances.

Cheers,
Craig

Re: Shortcut Tempo Delay issue

Craig @ TC-Helicon wrote:

Hi Zedrik,

Yep it's completely related to mics using phantom power. We use the phantom signal to "ride" our mic control functions down the cable. What's happening is that when a loud signal comes into the mic with phantom on, the small voltage change is being interpreted as a button press on our MP-75 mic. The "bug" is that it's happening when Mic-Control is turned off too.

You can cheat your way around it if you set your shortcut to something that you wouldn't mind going wacko. Tom's suggestion is to set it to Choir, then turn Choir levels off in your patch. That way, if it goes nuts, it's turning on/off something with 0 as its level. It's certainly not an elegant fix, but it could let you use your condenser mic for the time being, without wrecking your performances.

Cheers,
Craig

Craig, First of all, Thank you for your time answering my issue. I had found what you say to be true, but what bugs me is that my microphone is not a condenser mic... My mic is a Shure Beta58a, and I have phantom power turned off, because this as I'm sure you already know, is a dynamic mic, hence not a phantom powered mic. But I've been able to replicate the issue exactly as you said, with loud singing, and loud environmental sound reception.

How can this be happening?

For the time being I will be applying the "non-elegant fix", which I had already found to be useful, for the time being.

Thanks in advance,

Zed.-

Re: Shortcut Tempo Delay issue

Hello everyone...

    I had the same problem.I used preset 4 Kanye locked down.but when i sing it loud the bpm run up to 300bpm.I used wireless Shure Beta. Just update my firmware 1.4.02.Any news guys fixing this issue?

Bryan

Re: Shortcut Tempo Delay issue

I bought my VL2 a year ago and so far so good.but when i updated my unit to 1.4.02 firmware I encounter a lot of problem from bpm to reverb if I sing loud the reverb lost the bpm will up to 300.So It is possible that I can down grade it to 1.3 fimware.My previous Firmware 1.1.Do I need to used another version of VoiceSupport to do this downgrade?

Thanks

Bryan

Re: Shortcut Tempo Delay issue

Just throwing in my two cents...I'm following this thread closely, as I am having the same 300 bpm issues. I have two units and it only effects one. They both have the latest updates, not using phantom power, and they both have the same set of presets loaded.
Keep me posted.

Re: Shortcut Tempo Delay issue

Hiya pshybear,

Now that's really weird. The fact that it will do it on one and not the other is surprising. I'd assume they're both running the same firmware etc.? Both VL2 and not 1 Extreme + 1 Regular?

Cheers,
Craig

PS Bryanmag I deleted your post in the other thread, since it was the same. Please only post in one thread if it's the same comment/topic. Thanks!

Re: Shortcut Tempo Delay issue

Hey all,

Just to triple check, are all of you who are experiencing the 300BPM bump absolutely sure that you're on 1.4.02 Build 127?

The bug was verified in 1.4 Build 125 and we thought we had it licked in 1.4.02 Build 127.

Cheers,
Craig