• jimo
  • VC Top Contributor
  • Offline
  • Registered: 2012-01-06
  • Posts: 27

Topic: voice Support.

Hi.

When I click the Voice Support icon on my computer it takes 92 seconds to load and it tells me it is downloading information. It does this every time I use it.

When I have logged on there is no Library and the presets are not active.

Is this normal??

Cheers Jim.

  • From: Victoria, BC
  • Registered: 2011-07-25
  • Posts: 739

Re: voice Support.

Heya Jim,

Yep it's normal to take a while. VS scans all of the RSS feeds that come from TCH's website to make sure that what you see within the program is the most recent info. That said, we know it's a bit clunky and have been trying to figure in some developer time to work on a way to reduce load times. Obviously, different computer specs will also have an effect on load times.

Cheers,
Craig

Craig @ TC-Helicon's Website

  • jimo
  • VC Top Contributor
  • Offline
  • Registered: 2012-01-06
  • Posts: 27

Re: voice Support.

Hi Craig.

OK...should I see somewhere I can access the Library? Or do I have to go else where

to access it?

Also it seems someone could re-arange the preset list via his computer, where can

I learn more about that?

Cheers Jim.

  • From: Victoria, BC
  • Registered: 2011-07-25
  • Posts: 739

Re: voice Support.

Hi Jim,

There's a manual online for VoiceSupport that will get you started.

http://www.tc-helicon.com/products/voic … t/support/

Hit me back if you have any questions after you've gone through it.

Cheers,
Craig

Craig @ TC-Helicon's Website